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Are cynical customers satisfied differently? : role of negative inferred motive and customer participation in service recovery
Balaji, M. S.; Jha, Subhash; Sengupta, Aditi Sarkar; … - In: Journal of business research : JBR 86 (2018), pp. 109-118
Persistent link: https://www.econbiz.de/10011855231
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The road to customer loyalty paved with service customization
Bock, Dora E.; Magnus, Stephanie M.; Folse, Judith Anne … - In: Journal of business research : JBR 69 (2016) 10, pp. 3923-3932
Persistent link: https://www.econbiz.de/10011553788
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New service development by manufacturing firms : effects of customer participation under environmental contingencies
Morgan, Todd; Anokhin, Sergey Alexander; Wincent, Joakim - In: Journal of business research : JBR 104 (2019), pp. 497-505
Persistent link: https://www.econbiz.de/10012105180
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Customer participation and citizenship behavior effects on turnover intention
Revilla Camacho, Maria Angeles; Vega Vázquez, Manuela; … - In: Journal of business research : JBR 68 (2015) 7, pp. 1607-1611
Persistent link: https://www.econbiz.de/10011298891
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Does customer participation hurt new product development performance? : customer role, product newness, and conflict
Wang, Liwen; Jin, Jason Lu; Zhou, Kevin Zheng; Li, … - In: Journal of business research : JBR 109 (2020), pp. 246-259
Persistent link: https://www.econbiz.de/10012238058
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Strategic change and innovation reputation : opening up the innovation process
Morgan, Todd; Obal, Michael W.; Jewell, Robert D. - In: Journal of business research : JBR 132 (2021), pp. 249-259
Persistent link: https://www.econbiz.de/10012581604
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The effects of platform governance mechanisms on customer participation in supplier new product development
Wei, Ruiqi; Wang, Xinchun; Chang, Yu - In: Journal of business research : JBR 137 (2021), pp. 475-487
Persistent link: https://www.econbiz.de/10012665786
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Lightening the dark side of customer participation : the mitigating role of relationship performance in business-to-business project contexts
Hurtak, Stefan; Kashyap, Vishal; Ehret, Michael - In: Journal of business research : JBR 140 (2022), pp. 220-231
Persistent link: https://www.econbiz.de/10013040733
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The dynamics of innovation contest experience : an integrated framework from the customer's perspective
Salgado, Stéphane; Hemonnet-Goujot, Aurelie; Henard, … - In: Journal of business research : JBR 117 (2020), pp. 29-43
Persistent link: https://www.econbiz.de/10012285286
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A meta-analysis of the relationship between customer participation and brand outcomes
Nardi, Vinicius Antonio Machado; Jardim, William Carvalho; … - In: Journal of business research : JBR 117 (2020), pp. 450-460
Persistent link: https://www.econbiz.de/10012286538