Recent events have underlined the importance of cash as a refuge, as cash in circulation peaked at the height of the financial crisis. Since then, demand has remained strong and there has been no sign of repatriation of those banknotes. At the same time, the infrastructure of the cash cycle is...

The conference programme gives banks a forum for presenting and discussing their innovative ideas and learning from their peers. It will also include presentations from other retail sectors. This year’s inaugural event will cover a range of topics, including: Innovation - Within the corporate...

This conference is one of three that are being presented at the same time, under the umbrella of ‘Consumer finance 2012’. This exciting, multi-level programme addresses key challenges in the consumer finance, credit and mortgage sectors. The three dedicated conference streams in this single...

This conference is one of three that are being presented at the same time, under the umbrella of ‘Consumer finance 2012’. This exciting, multi-level programme addresses key challenges in the consumer finance, credit and mortgage sectors. The three dedicated conference streams in this single...

This conference is one of three that are being presented at the same time, under the umbrella of ‘Consumer finance 2012’. This exciting, multi-level programme addresses key challenges in the consumer finance, credit and mortgage sectors. The three dedicated conference streams in this single...

With the turbulent changes in retail financial services, achieving sales targets is still a key challenge for banks. However, providing high levels of customer service is also a priority. The new social networking and multi-channel world and the prospect of a host of new entrants with new...

The main topics that will be discussed include: Digital financial services - Marketing: greater intimacy with remote customers • Intimacy. What intimacy means for online and mobile customers. Customer centricity in a virtual world. • Digital communication. Customer experience in digital...

The main topics that will be discussed include: Digital financial services - Organisation: aligning the organisation to strengthen remote interactions • Internal organisation. Choosing the right development team. Calculating the RoI of new initiatives. Selecting the right change management...

The conference will also explore the following issues: New branch formats and concepts • Format: What is the real impact of comfort and design? To what extent does the design contribute to the brand? • Technology: How are customers using the new technology tools in the new branches? •...

Migrants from Eastern Europe, Northern Europe and North Africa continue to make their home in Western Europe - but how well are their needs being met? Migrant banking in Europe offers a range of exciting opportunities for both financial and non-financial players. For instance, there is a small...