The payments industry is facing challenges from all sides: competition and pricing pressures; new regulations; continuing macroeconomic uncertainty; and changing customer demands. Banks need to be flexible and agile to take advantage of the huge potential gains available from the payments...

The emerging ‘advanced payments’ sector includes the convergence of mobile, Internet and tablet payments. These represent exciting and lucrative new revenue channels. Industry leaders have already started to grasp this opportunity and are focusing on emerging mobile and NFC innovation and...

Recent events have underlined the importance of cash as a refuge, as cash in circulation peaked at the height of the financial crisis. Since then, demand has remained strong and there has been no sign of repatriation of those banknotes. At the same time, the infrastructure of the cash cycle is...

The conference programme gives banks a forum for presenting and discussing their innovative ideas and learning from their peers. It will also include presentations from other retail sectors. This year’s inaugural event will cover a range of topics, including: Innovation - Within the corporate...

This conference is one of three that are being presented at the same time, under the umbrella of ‘Consumer finance 2012’. This exciting, multi-level programme addresses key challenges in the consumer finance, credit and mortgage sectors. The three dedicated conference streams in this single...

This conference is one of three that are being presented at the same time, under the umbrella of ‘Consumer finance 2012’. This exciting, multi-level programme addresses key challenges in the consumer finance, credit and mortgage sectors. The three dedicated conference streams in this single...

This conference is one of three that are being presented at the same time, under the umbrella of ‘Consumer finance 2012’. This exciting, multi-level programme addresses key challenges in the consumer finance, credit and mortgage sectors. The three dedicated conference streams in this single...

With the turbulent changes in retail financial services, achieving sales targets is still a key challenge for banks. However, providing high levels of customer service is also a priority. The new social networking and multi-channel world and the prospect of a host of new entrants with new...

The main topics that will be discussed include: Digital financial services - Marketing: greater intimacy with remote customers • Intimacy. What intimacy means for online and mobile customers. Customer centricity in a virtual world. • Digital communication. Customer experience in digital...

The main topics that will be discussed include: Digital financial services - Organisation: aligning the organisation to strengthen remote interactions • Internal organisation. Choosing the right development team. Calculating the RoI of new initiatives. Selecting the right change management...