The financial crisis has brought to light the evolution in banking models over the past decade, and triggered discussions on regulatory intervention on the perimeter of bank activities in the US and in Europe. The conference aims to examine the extent to which banking models and banking...

The recent financial crisis has dramatically expanded the perimeter of the financial regulation. This conference aims to provoke a fruitful debate between academics and practitioners, by bringing together state of the art research on the new domains of financial regulation, and the new tools...

In recent years, major changes have taken place in the retail banking sector. The customer relationship has once more come to the forefront in terms of priorities. Issues such as customer retention, customer loyalty and communication are more important than ever for building future success. This...

In many countries, innovation in customer relationship management and customer experience has been given a higher priority than previously. There is a consensus within the industry that strong customer intelligence and an effective customer relationship management strategy can help financial...

The payments industry is facing challenges from all sides: competition and pricing pressures; new regulations; continuing macroeconomic uncertainty; and changing customer demands. Banks need to be flexible and agile to take advantage of the huge potential gains available from the payments...

The emerging ‘advanced payments’ sector includes the convergence of mobile, Internet and tablet payments. These represent exciting and lucrative new revenue channels. Industry leaders have already started to grasp this opportunity and are focusing on emerging mobile and NFC innovation and...

Recent events have underlined the importance of cash as a refuge, as cash in circulation peaked at the height of the financial crisis. Since then, demand has remained strong and there has been no sign of repatriation of those banknotes. At the same time, the infrastructure of the cash cycle is...

The Symposium brings together academicians and practitioners with interests in banking, finance and monetary economics and provides a forum for presenting and discussing original research in banking economics and related topics. Research papers in all areas of banking, finance and monetary...

The workshop aims to bring together academics and practitioners to present and discuss recent advances in research on Sovereign Investment Funds: their strategies and their consequences for the financial and economic system, the consistency of their moves with the goals of the macroeconomic...

The main topics that will be discussed include: Digital financial services - Marketing: greater intimacy with remote customers • Intimacy. What intimacy means for online and mobile customers. Customer centricity in a virtual world. • Digital communication. Customer experience in digital...