"A large playground" : examining the current state and implications of conversational agent adoption in organizations
Theo Araujo, Ward van Zoonen and Claartje ter Hoeven
| Year of publication: |
2022
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|---|---|
| Authors: | Araujo, Theo ; Zoonen, Ward van ; Hoeven, Claartje L. ter |
| Published in: |
International journal of innovation and technology management : IJITM. - Singapore [u.a] : World Scientific Publishing, ISSN 1793-6950, ZDB-ID 2167183-7. - Vol. 19.2022, 7, Art.-No. 2250024, p. 1-23
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| Subject: | AI systems | chatbots | conversational agents | customer experience | frontline service technology | organizational processes | technology-based autonomous agents |
freely available
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1142/S0219877022500249 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014232735