A methodology for the implementation of lean thinking in manufacturing support services

A. Jaaron and C. J. Backhouse

Year of publication:	2011
Authors:	Jaaron, Ayham A. M. ; Backhouse, Chris J.
Published in:	International journal of services and operations management. - Olney : Inderscience, ISSN 1744-2370, ZDB-ID 2186492-5. - Vol. 9.2011, 4, p. 389-410
Subject:	Lean Management \| Lean management \| Callcenter \| Call centre \| Industrie \| Manufacturing industries

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