A systematic analysis of defects, incidents, tickets and service effort estimation

Sharon Christa and V. Suma

Year of publication:	2021
Authors:	Christa, Sharon ; Suma, V.
Published in:	International journal of intelligent enterprise. - Gen`eve : Inderscience, ISSN 1745-3240, ZDB-ID 2453805-X. - Vol. 8.2021, 4, p. 377-396
Subject:	application management service \| defect detection \| incident \| IT service management \| service request effort \| software maintenance as a service \| ticket analytics \| time to resolve \| Dienstleistungsmanagement \| Service management \| Dienstleistungsqualität \| Service quality \| Dienstleistungssektor \| Service industry \| Software \| Instandhaltung \| Maintenance policy \| Dienstleistung \| Services \| IT-Dienstleister \| IT service provider

Online Resource

Check full text access |

More access options

doi.org

Check Google Scholar

In libraries world-wide (WorldCat)

In German libraries (KVK)

Which error do you want to report?

Report: URL of this record is broken

Please note: Sometimes more than one URL is available for a resource. Please click on "More Options" to display these URLs

Report: Addition of an URL to that resource

Please note: Sometimes more than one URL is available for a resource. Please click on "More Options" to display these URLs

Report: The language(s) of that resource is/are…

Please note: Required language not in the list? Please use comment field

Report: Addition of an identifier to that resource

Report: report typo

Report: Add statement

Report: Add keywords

Please use the commentary box to describe other errors

Would you like to receive a feedback?

Commentary

Please type the code from the image

For general questions please use this address.

Persistent link: https://www.econbiz.de/10012670434

A service of the