An integrated perspective of service recovery : a sociotechnical systems approach
Jeffery S. Smith, Gavin L. Fox, and Edward Ramirez
| Year of publication: |
2010
|
|---|---|
| Authors: | Smith, Jeffery S. ; Fox, Gavin L. ; Ramirez, Edward |
| Published in: |
Journal of service research : JSR. - Thousand Oaks, CA : SAGE Publications, ISSN 1094-6705, ZDB-ID 1490069-5. - Vol. 13.2010, 4, p. 439-452
|
| Subject: | Beziehungsmarketing | Relationship marketing | Kundenzufriedenheit | Customer satisfaction | Sozialtechnologie | Social engineering | USA | United States |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10008736071