An integrative framework for customer switching behavior

Seyed Mohammad Mosavi, Mohamad Sadegh Sangari and Abbas Keramati

Year of publication:	November-December 2018
Authors:	Mosavi, Seyed Mohammad ; Sangari, Mohamad Sadegh ; Keramati, Abbas
Published in:	The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 722623-8. - Vol. 38.2018, 15/16, p. 1067-1094
Subject:	Customer switching intention \| customer loyalty \| customer satisfaction \| customer perceived value \| switching barriers \| Kundenzufriedenheit \| Customer satisfaction \| Konsumentenverhalten \| Consumer behaviour \| Beziehungsmarketing \| Relationship marketing \| Dienstleistungsqualität \| Service quality \| Wechselverhalten \| Switching behaviour \| Kundenwert \| Customer value \| Kundenbindung \| Customer retention

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