Assessment of satisfaction of local government as a client of the federal government : case study of the priority zone development program
Odette Lobato-Calleros, Humberto Rivera, Hugo Serrato, and Maria Elena Gomez
| Year of publication: |
April-June 2017
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| Authors: | Lobato-Calleros, Odette ; Rivera, Humberto ; Serrato, Hugo ; Gomez, Maria Elena |
| Published in: |
Journal of nonprofit & public sector marketing. - Binghamton, NY : Haworth, ISSN 1049-5142, ZDB-ID 1149235-1. - Vol. 29.2017, 2, p. 188-210
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| Subject: | ACSI | customer satisfaction | customer satisfaction index | government services | internal customer | local government | municipal government | structural equation modeling | Kundenzufriedenheit | Customer satisfaction | Öffentliche Dienstleistung | Public services | Kommunalverwaltung | Local government | Dienstleistungsqualität | Service quality |
| Type of publication: | Article |
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| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/10495142.2017.1326341 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011743496