Is it better for salespeople to have the highest customer orientation or a strong fit with their group's customer orientation? : findings from automobile dealerships
Aaron D. Arndt; Kiran Karande
| Year of publication: |
2012
|
|---|---|
| Authors: | Arndt, Aaron D. ; Karande, Kiran |
| Published in: |
Journal of retailing and consumer services. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 1204385-0. - Vol. 19.2012, 3, p. 353-359
|
| Subject: | Beziehungsmarketing | Relationship marketing | Kundenzufriedenheit | Customer satisfaction | Absatz | Sales | Korrelation | Correlation | Verkaufspersonal | Salespeople | Performance-Management | Performance management | Kfz-Gewerbe | Automotive services industry |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009541791