Breaking rules yet helpful for all : beneficial effects of pro-customer rule breaking on employee outcomes
Su Kyung (Irene) Kim, Yujie Zhan
| Year of publication: |
2023
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| Authors: | Kim, Su Kyung ; Zhan, Yujie |
| Published in: |
Journal of organizational behavior : OB ; the international journal of industrial, occupational and organizational psychology and behavior. - Chichester, Sussex : Wiley, ISSN 1099-1379, ZDB-ID 1501859-3. - Vol. 44.2023, 5, p. 739-759
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| Subject: | customer service | pro-customer rule breaking | psychological need fulfillment | self-determination theory | Arbeitsverhalten | Work behaviour | Arbeitspsychologie | Organizational psychology | Kundenservice | Customer service | Verhalten in Organisationen | Organizational behaviour | Arbeitszufriedenheit | Job satisfaction |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1002/job.2707 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014337143