Building restaurant customers' technology readiness through robot-assisted experiences at multiple product levels
Emily Ma, Huijun Yang, Yao-Chin Wang, Hanqun Song
| Year of publication: |
2022
|
|---|---|
| Authors: | Ma, Emily ; Yang, Huijun ; Wang, Yao-Chin ; Song, Hanqun |
| Published in: |
Tourism management : research, policies, practice. - Amsterdam [u.a.] : Elsevier Science, ISSN 0261-5177, ZDB-ID 802245-8. - Vol. 93.2022, p. 1-13
|
| Subject: | Experience economy | Product level | Robotic restaurants | Service robots | Technology readiness | Gastronomie | Restaurant industry | Roboter | Robot | Konsumentenverhalten | Consumer behaviour | Produktivität | Productivity | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Kundenservice | Customer service |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.tourman.2022.104610 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013366116