Causal recipes for customer loyalty to travel agencies : differences between online and offline customers

Graça Miranda Silva, Helena Martins Gonçalves

Year of publication:	November 2016
Authors:	Silva, Graça Miranda ; Gonc̦alves, Helena Martins
Published in:	Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 189773-1. - Vol. 69.2016, 11, p. 5512-5518
Subject:	Customer loyalty \| Travel agencies \| FsQCA \| Online shopping \| Offline shopping \| Online-Handel \| Online retailing \| Reisevermittler \| Travel agency \| Beziehungsmarketing \| Relationship marketing \| Konsumentenverhalten \| Consumer behaviour \| Kundenzufriedenheit \| Customer satisfaction \| Kundenbindung \| Customer retention \| Vertriebsweg \| Distribution channel

Online Resource

Check full text access |

More access options

Check Google Scholar

In libraries world-wide (WorldCat)

In German libraries (KVK)

Which error do you want to report?

Report: URL of this record is broken

Please note: Sometimes more than one URL is available for a resource. Please click on "More Options" to display these URLs

Report: Addition of an URL to that resource

Please note: Sometimes more than one URL is available for a resource. Please click on "More Options" to display these URLs

Report: The language(s) of that resource is/are…

Please note: Required language not in the list? Please use comment field

Report: Addition of an identifier to that resource

Report: report typo

Report: Add statement

Report: Add keywords

Please use the commentary box to describe other errors

Would you like to receive a feedback?

Commentary

Please type the code from the image

For general questions please use this address.

Persistent link: https://www.econbiz.de/10011590571

A service of the