Classifying and measuring the service quality of AI chatbot in frontline service
Qian Chen, Yeming Gong, Yaobin Lu, Jing Tang
| Year of publication: |
2022
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|---|---|
| Authors: | Chen, Qian ; Gong, Yeming ; Lu, Yaobin ; Tang, Jing |
| Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 189773-1. - Vol. 145.2022, p. 552-568
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| Subject: | AI chatbot | Artificial intelligence | Mixed-method approach | Scale development | Service quality | Dienstleistungsqualität | Künstliche Intelligenz | Kundenzufriedenheit | Customer satisfaction | Messung | Measurement | Dienstleistungssektor | Service industry |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jbusres.2022.02.088 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10013197927