Classifying travellers' requirements from online reviews : an improved Kano model

Meng Zhao, Mengjiao Liu, Chang Xu and Chenxi Zhang

Year of publication:	2024
Authors:	Zhao, Meng ; Liu, Mengjiao ; Xu, Chang ; Zhang, Chenxi
Subject:	Kano model \| Online reviews \| Requirement factors \| Service improvement \| Travellers’ requirements \| Kundenzufriedenheit \| Customer satisfaction \| Dienstleistungsqualität \| Service quality \| Virales Marketing \| Viral marketing \| Online-Handel \| Online retailing \| Qualitätsmanagement \| Quality management \| Electronic Commerce \| E-commerce

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