Co-creating value using customer training and education in a healthcare service design
Uzay Damali, Janis L. Miller, Lawrence D. Fredendall, DeWayne Moore, Cheryl J. Dye
| Year of publication: |
November 2016
|
|---|---|
| Authors: | Damali, Uzay ; Miller, Janis L. ; Fredendall, Lawrence D. ; Moore, Dewayne ; Dye, Cheryl J. |
| Published in: |
Journal of operations management. - Hoboken, NJ : Wiley, ISSN 0272-6963, ZDB-ID 856225-8. - Vol. 47/48.2016, p. 80-97
|
| Subject: | Gesundheitsversorgung | Health care | Gesundheitswesen | Health care system | Beziehungsmarketing | Relationship marketing | Kundenintegration | Customer integration | Dienstleistungsqualität | Service quality | Betriebliches Bildungsmanagement | Employer-provided training | Betriebliche Wertschöpfung | Value creation | Dienstleistungsinnovation | Service innovation | Kundenwert | Customer value |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jom.2016.10.001 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011639976