Consumers complain more fiercely through small-screen devices : the role of spatial crowding perception
Yuanyuan Zhou, Bin Tian, Tingting Mo, and Zhuoying Fei
| Year of publication: |
2020
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|---|---|
| Authors: | Zhou, Yuanyuan ; Tian, Bin ; Mo, Tingting ; Fei, Zhuoying |
| Published in: |
Journal of service research. - London : Sage Periodicals Press, ISSN 1552-7379, ZDB-ID 2020788-8. - Vol. 23.2020, 3, p. 353-367
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| Subject: | complaint devices | screen size | spatial crowding perception | complaint intensity | online environment | Konsumentenverhalten | Consumer behaviour | Beschwerdemanagement | Complaint management | Wahrnehmung | Perception | Dienstleistungsqualität | Service quality |