Customer compliance with employee fuzzy requests in service encounters : a self-determination theory perspective

Teng Teng, Shengliang Zhang, Xiaodong Li, Yuan Chen

Year of publication:	2020
Authors:	Teng, Teng ; Zhang, Shengliang ; Li, Xiaodong ; Chen, Yuan
Subject:	Customer compliance \| Fuzzy requests \| Self-determination theory \| Service encounters \| Autonomous motivation \| Fuzzy-Set-Theorie \| Fuzzy sets \| Beziehungsmarketing \| Relationship marketing \| Kundenzufriedenheit \| Customer satisfaction \| Konsumentenverhalten \| Consumer behaviour \| Motivation \| Arbeitsverhalten \| Work behaviour \| Kundenservice \| Customer service \| Dienstleistungsqualität \| Service quality

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