Customer e-complaining behaviours using social media

M. S. Balaji, Subhash Jha and Marla B. Royne

Year of publication:	2015
Authors:	Balaji, M. S. ; Jha, Subhash ; Stafford, Marla Royne
Published in:	The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 722623-8. - Vol. 35.2015, 11/12, p. 633-654
Subject:	complaining behaviour \| service failure \| social media \| justice theory \| attribution theory \| Social Web \| Social web \| Beschwerdemanagement \| Complaint management \| Konsumentenverhalten \| Consumer behaviour \| Beziehungsmarketing \| Relationship marketing \| Dienstleistungsqualität \| Service quality \| Verhaltensökonomik \| Behavioral economics \| Online-Marketing \| Internet marketing \| Gerechtigkeit \| Justice

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