Customer loyalty to a commercial website : descriptive meta-analysis of the empirical literature and proposal of an integrative model
Year of publication: |
2013
|
---|---|
Authors: | Toufaily, Elissar ; Ricard, Line ; Perrien, Jean |
Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 189773-1. - Vol. 66.2013, 9, p. 1436-1447
|
Subject: | Kundenbindung | Customer retention | Online-Marketing | Internet marketing | Meta-Analyse | Meta-analysis | 2000-2008 |
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