Determinants of attitudinal loyalty in Nigerian telecom service sector : does commitment play a mediating role?
Ernest Izogo
| Year of publication: |
2015
|
|---|---|
| Authors: | Izogo, Ernest |
| Published in: |
Journal of retailing and consumer services. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 1204385-0. - Vol. 23.2015, p. 107-117
|
| Subject: | Service assurance | Service reliability | Customer commitment | Attitudinal loyalty | Telecom services | Nigeria | Beziehungsmarketing | Relationship marketing | Dienstleistungssektor | Service industry | Telekommunikation | Telecommunications | Telekommunikationssektor | Telecommunications industry | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010503921