Determinants of customer satisfaction with airline services : an analysis of customer feedback big data
Eunil Park, Yeonju Jang, Jina Kim, Nam Jeong Jeong, Kunwoo Bae, Angel P. del Pobil
| Year of publication: |
2019
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|---|---|
| Authors: | Park, Eunil ; Jang, Yeonju ; Kim, Jina ; Jeong, Nam Jeong ; Bae, Kunwoo ; Pobil, Angel Pasqual del |
| Published in: |
Journal of retailing and consumer services. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 1204385-0. - Vol. 51.2019, p. 186-190
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| Subject: | Airline service | Low-cost carrier | Satisfaction | Sentiment analysis | Feedback | Kundenzufriedenheit | Customer satisfaction | Fluggesellschaft | Airline | Dienstleistungsqualität | Service quality | Niedrigpreisstrategie | Low-cost strategy | Big Data | Big data | Emotion |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jretconser.2019.06.009 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012115080