Determinants of Online Channel Use and Overall Satisfaction with a Relational, Multichannel Service Provider
| Year of publication: |
2003
|
|---|---|
| Authors: | Montoya-Weiss, Mitzi M. ; Voss, Glenn B. ; Grewal, Dhruv |
| Published in: |
Journal of the Academy of Marketing Science. - New York, NY : Springer Science + Business Media LLC, ISSN 0092-0703, ZDB-ID 11878654. - Vol. 31.2003, 4, p. 448-458
|