Does a leader's "partiality" affect employees' proactivity in the hospitality industry? : a cross-level analysis
Tan Cheng, Pan Zhang, Yulang Guo
| Year of publication: |
2020
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|---|---|
| Authors: | Cheng, Tan ; Zhang, Pan ; Guo, Yulang |
| Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 90.2020, p. 1-10
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| Subject: | Leader-member exchange (LMX) differentiation | Emotional labor | Proactive customer service performance (PCSP) | Positive emotional climate | Emotion | Führungsstil | Leadership style | Gastgewerbe | Hospitality industry | Arbeitsverhalten | Work behaviour | Verhalten in Organisationen | Organizational behaviour | Kundenservice | Customer service | Arbeitsleistung | Job performance | Betriebsklima | Work climate | Dienstleistungsqualität | Service quality | Arbeitsbeziehungen | Employment relations | Arbeitszufriedenheit | Job satisfaction |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.ijhm.2020.102609 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012300146