Effect of service quality assessment on perception of TOP hotels in terms of sentiment polarity in the Visegrad group countries
Robert Stefko, Richard Fedorko, Radovan Bacik, Martin Rigelsky, Maria Olearova
| Year of publication: |
2020
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|---|---|
| Authors: | Stefko, Robert ; Fedorko, Richard ; Bacik, Radovan ; Rigelsky, Martin ; Olearova, Maria |
| Published in: |
Oeconomia Copernicana. - Olsztyn, Poland : Institute of Economic Research, ISSN 2353-1827, ZDB-ID 2754520-9. - Vol. 11.2020, 4, p. 721-742
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| Subject: | sentiment polarity | customer satisfaction | hotel | Visegrad group | Visegrad-Staaten | Visegrad countries | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Hotellerie | Hotel industry | Emotion | Konsumentenverhalten | Consumer behaviour |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.24136/oc.2020.029 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012436551