Excursion-based universal approximations for the Erlang-A queue in steady-state

Itai Gurvich; Junfei Huang; Avishai Mandelbaum

Year of publication:	2014
Authors:	Gurvich, Itai ; Huang, Junfei ; Mandelbaum, Avishai
Published in:	Mathematics of operations research. - Catonsville, MD : INFORMS, ISSN 0364-765X, ZDB-ID 195683-8. - Vol. 39.2014, 2, p. 325-373
Subject:	many-servers queues \| difussion approximation \| steady-state \| universal \| Erlang-A excursions \| regenerative processes \| staffing \| call centres \| Warteschlangentheorie \| Queueing theory \| Callcenter \| Call centre \| Hochschule \| Higher education institution

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