Exploring dynamic effects on classifying service quality attributes under the impacts of COVID-19 with evidence from online reviews
Ru-xin Nie, Kwai-sang Chin, Zhang-peng Tian and Jian-qiang Wang and Hong-yu Zhang
| Year of publication: |
2023
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|---|---|
| Authors: | Nie, Ru-xin ; Chin, Kwai Sang ; Tian, Zhang-peng ; Wang, Jian-qiang ; Zhang, Hong-yu |
| Published in: |
International journal of contemporary hospitality management. - Bingley : Emerald, ISSN 1757-1049, ZDB-ID 2028752-5. - Vol. 35.2023, 1, p. 159-185
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| Subject: | Attractive quality theory | COVID-19 pandemic | Dynamic effects | Online reviews | Service quality | Dienstleistungsqualität | Coronavirus | Konsumentenverhalten | Consumer behaviour | Online-Handel | Online retailing | Kundenzufriedenheit | Customer satisfaction | Produktqualität | Product quality | Virales Marketing | Viral marketing | Wirkungsanalyse | Impact assessment | Qualitätsmanagement | Quality management |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJCHM-12-2021-1474 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013546039