Extending E-S-QAUL with hedonic dimensions to measure the quality of internet travel services and its effects on perceived value, loyalty and switching barriers
Ilias Santouridis and Eirini Krikoni
| Year of publication: |
2016
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|---|---|
| Authors: | Santouridis, Ilias ; Krikoni, Eirini |
| Published in: |
International journal of technology marketing : IJTMkt. - Olney, Bucks : Inderscience Enterprises, ISSN 1741-878X, ZDB-ID 2193394-7. - Vol. 11.2016, 3, p. 301-318
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| Subject: | e-service quality | E-S-QUAL | hedonic | perceived value | loyalty | switching barriers | scale development | travel services | Greece | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Konsumentenverhalten | Consumer behaviour | Griechenland | Electronic Commerce | E-commerce | Beziehungsmarketing | Relationship marketing | Hedonischer Preisindex | Hedonic price index | Messung | Measurement | Internet |