For all to see : social risk and observable complaining on Facebook
Christine Armstrong and Alicia Kulczynski and Stacey Brennan
| Year of publication: |
2022
|
|---|---|
| Authors: | Armstrong, Christine ; Kulczynski, Alicia ; Brennan, Stacey |
| Published in: |
European journal of marketing. - Bradford : Emerald, ISSN 1758-7123, ZDB-ID 2002936-6. - Vol. 56.2022, 1, p. 31-71
|
| Subject: | Complaint management | Consumer attitudes | Consumer behaviour | Employee communications | Interaction | Interface management | Marketing research | Perception | Services marketing | Social exchange theory | Social media | Social risk | Virtually present others | Social Web | Social web | Konsumentenverhalten | Beschwerdemanagement | Beziehungsmarketing | Relationship marketing | Dienstleistungsmarketing | Marktforschung | Market research | Wahrnehmung | Kommunikation | Communication |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/EJM-07-2020-0517 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012798636