Gaining insights for service improvement through unstructured text from online reviews
Chenxi Zhang, Zeshui Xu
| Year of publication: |
2024
|
|---|---|
| Authors: | Zhang, Chenxi ; Xu, Zeshui |
| Subject: | Consumer satisfaction | Key service attributes | Online reviews | Service evaluation | Service improvement | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Konsumentenverhalten | Consumer behaviour | Virales Marketing | Viral marketing | Online-Handel | Online retailing | Bewertung | Evaluation |
freely available
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jretconser.2024.103898 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015114695