Happy to see you : the positive effects of in-store service encounters on the satisfaction of older consumers
Hanna Berg, Karina T. Liljedal, Magnus Söderlund and Sven-Olov Daunfeldt
| Year of publication: |
2023
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|---|---|
| Authors: | Berg, Hanna ; Liljedal, Karina T. ; Söderlund, Magnus ; Daunfeldt, Sven-Olov |
| Published in: |
The international review of retail, distribution and consumer research. - London : Routledge, ISSN 1466-4402, ZDB-ID 1481049-9. - Vol. 33.2023, 5, p. 479-493
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| Subject: | mere interaction | Older consumers | positive emotions | retail employees | service encounters | Konsumentenverhalten | Consumer behaviour | Emotion | Kundenzufriedenheit | Customer satisfaction | Ältere Menschen | Elderly people | Zufriedenheit | Satisfaction | Dienstleistungsqualität | Service quality | Einzelhandel | Retail trade | Kundenservice | Customer service | Arbeitszufriedenheit | Job satisfaction |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/09593969.2023.2229074 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014558954