How and when does customer orientation influence frontline employee job outcomes? : a meta-analytic evaluation
Alex R. Zablah, George R. Franke, Tom J. Brown, & Darrell E. Bartholomew
| Year of publication: |
2012
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|---|---|
| Authors: | Zablah, Alex R. ; Franke, George R. ; Brown, Tom ; Bartholomew, Darrell E. |
| Published in: |
Journal of marketing. - Thousand Oaks, CA : Sage Publishing, ISSN 0022-2429, ZDB-ID 218318-3. - Vol. 76.2012, 3, p. 21-40
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| Subject: | employee customer orientation | work value | job demands-resources theory | meta-analysis | services | sales | Beziehungsmarketing | Relationship marketing | Meta-Analyse | Meta-analysis | Verkaufspersonal | Salespeople | Arbeitsverhalten | Work behaviour | Arbeitszufriedenheit | Job satisfaction | Arbeitsleistung | Job performance | Dienstleistungsqualität | Service quality |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009778042