How has airport service quality changed in the context of COVID-19 : A data-driven crowdsourcing approach based on sentiment analysis

Lingyao Li, Yujie Mao, Yu Wang, Zihui Ma

Year of publication:	2022
Authors:	Li, Lingyao ; Mao, Yujie ; Wang, Yu ; Ma, Zihui
Published in:	Journal of air transport management. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6997, ZDB-ID 1208154-1. - Vol. 105.2022, p. 1-19
Subject:	Airport service quality (ASQ) \| ASQ driven factors \| COVID-19 \| Crowdsourcing \| Google maps reviews \| Sentiment analysis \| Coronavirus \| Flughafen \| Airport \| Dienstleistungsqualität \| Service quality \| Kundenzufriedenheit \| Customer satisfaction \| Emotion \| Welt \| World

Online Resource

Check full text access |

More access options

Check Google Scholar

In libraries world-wide (WorldCat)

In German libraries (KVK)

Which error do you want to report?

Report: URL of this record is broken

Please note: Sometimes more than one URL is available for a resource. Please click on "More Options" to display these URLs

Report: Addition of an URL to that resource

Please note: Sometimes more than one URL is available for a resource. Please click on "More Options" to display these URLs

Report: The language(s) of that resource is/are…

Please note: Required language not in the list? Please use comment field

Report: Addition of an identifier to that resource

Report: report typo

Report: Add statement

Report: Add keywords

Please use the commentary box to describe other errors

Would you like to receive a feedback?

Commentary

Please type the code from the image

For general questions please use this address.

Persistent link: https://www.econbiz.de/10013427116

A service of the