Humanoid service robots versus human employee : how consumers react to functionally and culturally mixed products
Hongyan Jiang and Mengmeng Xu, Peizhen Sun and Jing Zhang
| Year of publication: |
2022
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|---|---|
| Authors: | Jiang, Hongyan ; Xu, Mengmeng ; Sun, Peizhen ; Zhang, Jing |
| Published in: |
International journal of emerging markets. - Bradford : Emerald, ISSN 1746-8817, ZDB-ID 2242085-X. - Vol. 17.2022, 4, p. 987-1007
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| Subject: | Consumer reactions | Humanoid service robot | Mixed products | Perceived enjoyment | Perceived usefulness | Konsumentenverhalten | Consumer behaviour | Roboter | Robot | Kundenzufriedenheit | Customer satisfaction | Kundenservice | Customer service | Dienstleistungsqualität | Service quality |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJOEM-04-2021-0643 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013363129