Improving customer knowledge transfer in industrial firms : how does previous work experience influence the effect of reward systems?
Silja Korhonen-Sande (NMBU School of Economics and Business, Norwegian University of Life Sciences, Ås, Norway) and Jon Bingen Sande (Department of Marketing, BI Norwegian Business School, Oslo, Norway)
| Year of publication: |
2016
|
|---|---|
| Authors: | Korhonen-Sande, Silja ; Sande, Jon Bingen |
| Published in: |
The journal of business & industrial marketing. - Bingley : Emerald Publishing Limited, ISSN 0885-8624, ZDB-ID 649550-3. - Vol. 31.2016, 2, p. 232-246
|
| Subject: | Incentives | Reward systems | Customer information use | Customer knowledge management | Knowledge integration mechanisms | T-shaped skills | Wissensmanagement | Knowledge management | Wissenstransfer | Knowledge transfer | Beziehungsmarketing | Relationship marketing | Qualifikation | Occupational qualification | Kundenintegration | Customer integration |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/JBIM-03-2014-0048 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011486521