Improving risk assessment for customer-oriented FMEA

Pisut Koomsap and Thuangporn Charoenchokdilok

Year of publication:	December 2018
Authors:	Pisut Koomsap ; Thuangporn Charoenchokdilok
Published in:	Total quality management & business excellence : an official journal of the European Society for Organisational Excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 2101779-7. - Vol. 29.2018, 13, p. 1563-1579
Subject:	FMEA \| Kano model \| customer involvement \| customer dissatisfaction \| risk assessment \| Beziehungsmarketing \| Relationship marketing \| Qualitätsmanagement \| Quality management \| Kundenzufriedenheit \| Customer satisfaction \| Risiko \| Risk \| Dienstleistungsqualität \| Service quality \| Risikomanagement \| Risk management \| Konsumentenverhalten \| Consumer behaviour

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