Linking ability-enhancing HR practices, customer satisfaction and emotional intelligence : insight from the banking sector

Sarah Azhar, Syed M. Imran Haider Naqvi, Muhammad Amir Rashid and Asma Imran

Year of publication:	2019
Authors:	Azhar, Sarah ; Naqvi, Syed M. Imran Haider ; Rashid, Muhammad Amir ; Imran, Asma
Published in:	Middle East journal of management : MEJM. - Genéve [u.a.] : Inderscience Enterprises, ISSN 2050-3636, ZDB-ID 2734434-4. - Vol. 6.2019, 6, p. 746-766
Subject:	ability-enhancing HR practices \| A-HRM \| emotional intelligence \| structural equation modelling \| SEM \| customer satisfaction \| Kundenzufriedenheit \| Customer satisfaction \| Intelligenz \| Intelligence \| Strukturgleichungsmodell \| Structural equation model \| Emotion \| Bank

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