Measuring the customer's perception of service quality using SERVQUAL in public services

Jyotsna Hirmukhe

Year of publication:	2013
Authors:	Hirmukhe, Jyotsna
Published in:	International journal of services technology and management. - Wolvertin Mill : Interscience Enterprises, ISSN 1460-6720, ZDB-ID 2072619-3. - Vol. 19.2013, 4/5/6, p. 267-277
Subject:	service quality \| customer/public \| SERVQUAL \| Tehsils \| Dienstleistungsqualität \| Service quality \| Kundenzufriedenheit \| Customer satisfaction \| Öffentliche Dienstleistung \| Public services \| Messung \| Measurement

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