Methodologies for evaluating service quality : evidence from freight services
Irene Gil-Saura, Gloria Berenguer-Contri, Maria-Eugenia Ruiz-Molina, Santiago Ospina-Pinzón
| Year of publication: |
2017
|
|---|---|
| Authors: | Gil Saura, Irene ; Berenguer Contrí, Gloria ; Ruiz-Molina, Maria-Eugenia ; Ospina-Pinzón, Santiago |
| Published in: |
International journal of transport economics. - Pisa [u.a.] : Serra, ISSN 0303-5247, ZDB-ID 165281-3. - Vol. 44.2017, 1, p. 99-118
|
| Subject: | Service quality | freight services | SERVQUAL | expectations | performance | Dienstleistungsqualität | Kundenzufriedenheit | Customer satisfaction |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.19272/201706701005 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011661830