Mobile communications : a comprehensive hierarchical modelling approach
Year of publication: |
2014
|
---|---|
Authors: | Clemens, Michael Daniel ; Shu, Xin ; Gan, Christopher |
Published in: |
Asia Pacific journal of marketing and logistics. - Bingley : Emerald Group Publishing Limited, ISSN 1355-5855, ZDB-ID 1174740-7. - Vol. 26.2014, 1, p. 114-146
|
Subject: | Mobile communication | comprehensive hierarchical model | Service quality | Custmer satisfaction | Customer loyalty | Structural equation modelling | Mobilkommunikation | Mobile communications | Dienstleistungsqualität | Kundenzufriedenheit | Customer satisfaction | Strukturgleichungsmodell | Structural equation model | Beziehungsmarketing | Relationship marketing |
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