Predictability and personalization in the service encounter
Carol F. Surprenant & Michael R. Solomon
| Year of publication: |
1987
|
|---|---|
| Authors: | Surprenant, Carol F. |
| Other Persons: | Solomon, Michael R. (contributor) |
| Published in: |
Journal of marketing. - Thousand Oaks, CA : Sage Publishing, ISSN 0022-2429, ZDB-ID 218318-3. - Vol. 51.1987, 2, p. 86-96
|
| Subject: | Dienstleistungsmarketing | Services marketing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10001052900