Quality framework for credence-based informational services : applying Kano's method
Amritesh, Subhas C. Misra and Jayanta Chatterjee
| Year of publication: |
January-February 2018
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| Authors: | Amritesh ; Misra, Subhas C. ; Chatterjee, Jayanta |
| Published in: |
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 2101779-7. - Vol. 29.2018, 2, p. 116-147
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| Subject: | information quality | credence situation | online counselling | Kano method | Dienstleistungsqualität | Service quality | Qualitätsmanagement | Quality management | Kundenzufriedenheit | Customer satisfaction | Produktqualität | Product quality | Informationswert | Information value | Konsumentenverhalten | Consumer behaviour |
| Type of publication: | Article |
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| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/14783363.2016.1171704 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011854044