Revisiting expectation confirmation model to measure the effectiveness of multichannel bank services for elderly consumers

Neena Sinha and Nidhi Singh

Year of publication:	2023
Authors:	Sinha, Neena ; Singh, Nidhi
Subject:	Hedonic adaptation theory \| Latent growth curve modelling \| Mobile banking \| Longitudinal survey \| Satisfaction \| Continued intention \| Konsumentenverhalten \| Consumer behaviour \| Kundenzufriedenheit \| Customer satisfaction \| Electronic Banking \| Electronic banking \| Ältere Menschen \| Elderly people \| Zufriedenheit \| Innovationsakzeptanz \| Innovation adoption

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