Role configurations in the service provision process : empirical insights into co-creation of value

Jaakko Siltaloppi and Suvi Nenonen

Year of publication:	2013
Authors:	Siltaloppi, Jaakko ; Nenonen, Suvi
Published in:	International journal of quality and service sciences. - Bingley [u.a.] : Emerald, ISSN 1756-669X, ZDB-ID 2473962-5. - Vol. 5.2013, 2, p. 155-170
Subject:	Betriebliche Wertschöpfung \| Value creation \| Kundenintegration \| Customer integration \| Beziehungsmarketing \| Relationship marketing \| Dienstleistungsmanagement \| Service management \| Wohnungswirtschaft \| Housing sector \| Finnland \| Finland

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