Service value and switching barriers : a personal values perspective
Pham Ngoc Thuy, Le Nguyen Hau and Felicitas Evangelista
| Year of publication: |
February 2016
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|---|---|
| Authors: | Pham Ngoc Thuy ; Le Nguyen Hau ; Evangelista, Felicitas |
| Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 722623-8. - Vol. 36.2016, 3/4, p. 142-162
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| Subject: | Personal values | service value | switching barriers | customer loyalty | service-dominant logic | Beziehungsmarketing | Relationship marketing | Service-Dominant Logic | Service-dominant logic | Konsumentenverhalten | Consumer behaviour | Kundenwert | Customer value | Dienstleistungsqualität | Service quality | Soziale Werte | Social values | Kundenzufriedenheit | Customer satisfaction | Betriebliche Wertschöpfung | Value creation | Dienstleistung | Services |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/02642069.2016.1158252 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10011564533