The antecedents and consequences of value co-creation behaviors in a hotel setting : a two-country study
Sanjit K. Roy, M. S. Balaji, Geoffrey Soutar, and Yangyang Jiang
| Year of publication: |
2020
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|---|---|
| Authors: | Roy, Sanjit ; Balaji, M. S. ; Soutar, Geoffrey N. ; Jiang, Yangyang |
| Published in: |
The Cornell hospitality quarterly. - Thousand Oaks, Calif. : Sage, ISSN 1938-9663, ZDB-ID 2381244-8. - Vol. 61.2020, 3, p. 353-368
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| Subject: | value co-creation behavior | service fairness | respect | well-being | trust | hotels | Hotellerie | Hotel industry | Kundenintegration | Customer integration | Betriebliche Wertschöpfung | Value creation | Vertrauen | Confidence | Service-Dominant Logic | Service-dominant logic | Dienstleistungsqualität | Service quality | Beziehungsmarketing | Relationship marketing | Kundenwert | Customer value |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1177/1938965519890572 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012259308