The moderating effect of perceived spatial crowding on the relationship between perceived service encounter pace and customer satisfaction
Myungkeun Song, Breffni M. Noone
| Year of publication: |
August 2017
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|---|---|
| Authors: | Song, Myungkeun ; Noone, Breffni M. |
| Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 65.2017, p. 47-46
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| Subject: | Revenue management | Restaurants | Perceived service encounter pace | Perceived spatial crowding | Customer satisfaction | Kundenzufriedenheit | Konsumentenverhalten | Consumer behaviour | Gastronomie | Restaurant industry | Revenue-Management | Dienstleistungsqualität | Service quality | Beziehungsmarketing | Relationship marketing | Dienstleistungsmanagement | Service management |