The Nordstrom way to customer service excellence : a handbook for implementing great service in your organization
Robert Spector and Patrick McCarthy
| Year of publication: |
2005
|
|---|---|
| Authors: | Spector, Robert ; McCarthy, Patrick |
| Publisher: |
Hoboken, NJ : Wiley |
| Subject: | Nordstrom | Firm | History | Customer services |
| Extent: | XVIII, 270 S. : Ill. |
|---|---|
| Type of publication: | Book / Working Paper |
| Language: | English |
| ISBN: | 0-471-70286-2 |
| Source: |
Persistent link: https://www.econbiz.de/10004826687