The Nordstrom way to customer service excellence : a handbook for implementing great service in your organization
Robert Spector ; Patrick McCarthy
| Year of publication: |
2012 ; 2. ed.
|
|---|---|
| Authors: | Spector, Robert ; McCarthy, Patrick |
| Publisher: |
Hoboken, NJ : Wiley |
| Subject: | Organisatorischer Wandel | Dienstleistung | Erfolgsfaktor |
| Description of contents: | Table of Contents [digitool.hbz-nrw.de] |
| Extent: | V, 224 S. : |
|---|---|
| Type of publication: | Book / Working Paper |
| Language: | English |
| ISBN: | 978-1-118-07667-5 ; 978-1-118-22266-9 ; 978-1-118-23653-6 ; 978-1-118-24309-1 |
| Classification: | Marketing |
| Source: |
Persistent link: https://www.econbiz.de/10009555164